• Sounds like you might need some assistance ! We are here to help. Below are links to the most commonly requested processes and procedures.
    If you cant find what you’re looking for simply click the chat button on to talk to an operator or call in on 1300 933 039 during office hours.
    To report a power outage please goto the Power Outages Section to determine the correct number to contact.

    For all other issues please call our team on 1300 933 039 .

    • General information
    • Billing and Payments
    • Moving and connections
    • Energy Fact Sheets
    • Basic Plan Document
    • Market contract terms
    • Hardship Policy
    • Make a complaint

Frequently Asked Questions

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  • Is there a credit card or debit card surcharge?


    All Mastercard and VISA payments will incur a surcharge of 1.1% including GST.

    Once off payment through AMEX will incur a surcharge of 3.3% including GST, while direct debit through AMEX will incur a surcharge of 4.4% including GST.

  • Why am I getting charges from Electricityinabox® on my credit card ?

    The reason you have a charge on your bank statement from Electricityinabox® Pty Ltd, is your Electricity is provided by Electricityinabox® and a brand partner.

    So if you check your electricity bill you will see your brand partners logo, powered by Electricityinabox®. If you have any further questions please call us or chat with us.

  • What payment methods do you offer?

    Electricity in a box provides the following payment methods;
    1) Direct debit by Credit Card
    2) Direct Debit by bank account
    3) Pay by credit card
    4) Pay over the phone
    5) Centrepay (Services Australia)

  • Can I order Batteries and Solar with

    Electricity in a box believes in a cleaner brighter future. A core strategy for us is delivering an integrated solution including solar and battery. We position our proposition to be able to help you become grid independent. We are a new market disrupter and will be introducing a Battery solutions in 2021.

  • How long will it take to power on?

    If you wish to transfer from one provider to us we can do this immediately. If you are not the current owner or tenant of a location you are moving into , we simply need to have confirmation of when you will be moving and when you will be responsible for the power
    and we will schedule it in for you.

  • I am a concession card holder, how do I
    claim my concession?

    Concession holders need simply to add the concession details in our portal which will ensure you are eligible to claim concessions.