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Faults & Emergencies

If someone’s life or property is at risk, please call 000 immediately.

Electrical outage or fault:

The poles and wires (the infrastructure) that deliver electricity to your home or business are owned and managed by your local electricity distributor.
Distributors work year-round to ensure power outages are kept to a minimum but sometimes factors such as bad weather and scheduled maintenance may disrupt your electricity supply.
In the event of an electrical emergency, fault or outage, you can call the 24-hour assistance line operated by the electricity distributor listed below.
For further information on energy distributors at Australian Energy Regulator Website.
To ensure distributors can contact you about outages via SMS, please ensure you have registered your mobile number with us.

Victoria

New South Wales

South Australia

Electricity distributor	24-hour number	Website
SA Power Networks	13 13 66	www.sapowernetworks.com.au

Queensland

ACT

Electricity distributor	24-hour number	Website
Evoenergy	131 093	www.evoenergy.com.au

Tasmania

Electricity distributor	24-hour number	Website
TasNetworks		www.tasnetworks.com.au

Gas leak or fault:

The infrastructure that delivers the gas to your home or business is owned and managed by your local gas distributor.
In the event of a gas leak or fault you can call the 24-hour assistance line operated by the gas distributor listed below.
For further information on energy distributors at Australian Energy Regulator Website.